Client Policies

• deposit is required in advance to secure your appointment.
• The remaining balance is due on the day of your appointment.
• Deposits are non-refundable and non-transferable.
• Appointments are not confirmed or held without a deposit.

•  A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Cancellations or rescheduling requests made within 48 hours of your appointment will incur a charge of 50% of the service cost.
• Please communicate any changes to your appointment as early as possible.

• Please arrive on time for your scheduled appointment.
• Late arrivals may result in reduced treatment time or cancellation if there is insufficient time to complete your service properly.
• Repeated lateness may result in future booking requests being declined.

• Missed appointments without prior notice will be charged 100% of the service cost.
• Clients who fail to attend their appointments may be required to pay in full in advance for any future bookings. 
• Missed appointments without prior notice will be charged 100% of the service cost.
• Clients who fail to attend their appointments may be required to pay in full in advance for any future bookings. 
• Missed appointments without prior notice will be charged 100% of the service cost.
• Clients who fail to attend their appointments may be required to pay in full in advance for any future bookings. 
• Missed appointments without prior notice will be charged 100% of the service cost.
• Clients who fail to attend their appointments may be required to pay in full in advance for any future bookings.vv

To ensure the best results and allow your appointment to run smoothly, please follow these guidelines:

• Come with clean lashes. Please ensure your natural lashes are clean and free of mascara, makeup, oils, and other residue before your appointment.
• Avoid high doses of caffeine before your appointment. Excessive caffeine may cause restlessness or fidgeting, making it difficult to remain still during your lash application.
• Please use the restroom before your appointment. Lash appointments can take time, and arriving prepared helps us complete your service without unnecessary interruptions.
• Please arrive ready for your scheduled service and allow sufficient time for your appointment.

• Appointments are intended to provide a calm, safe, and focused environment.
• If you need to bring a child to your appointment, please notify me in advance so arrangements can be discussed before your visit.
• Children and additional guests are not permitted unless agreed upon beforehand.
• Prior notification does not automatically guarantee that children or additional guests can be accommodated.

• All new clients must complete the required consent forms before their appointment.
• Please ensure that all forms are completed accurately and submitted before your scheduled service.
• If the required consent forms have not been completed, I reserve the right to refuse service or reschedule your appointment until the necessary documentation is provided.

• All foreign fills (lash extensions applied by another lash artist) will be booked at the three-week fill price, unless an assessment determines that a full new set is required.
• If your existing extensions are unsuitable for an infill or require a complete replacement, a removal and a full new set will be necessary.
• Additional charges may apply for removal and replacement services.

Your lash retention can be affected by aftercare, natural lash shedding, lifestyle, and other factors. Please follow all aftercare instructions provided.

• Please report significant lash loss within 48 hours of your appointment. If you notice that a large amount of your extensions has come off, contact me within two days so I can assess the situation and accommodate you as soon as possible.
• Reporting significant lash loss within the 48-hour period allows me to review the concern and determine the appropriate next steps.
• If significant lash loss is reported after the initial 48-hour period, a one-week fill price will apply.
• Normal natural lash shedding is expected and does not necessarily indicate a problem with your application.
• Infills, corrections, and additional work are charged according to the time and service required.
• Any work requested outside the original booking may incur additional charges.

• My treatment space is designed to be calm, clean, and professional.
• Please keep conversations respectful and appropriate throughout your appointment.
• I reserve the right to end or refuse a service if professional boundaries are not respected or if a client’s behaviour compromises a safe and comfortable environment.

• Please follow all aftercare instructions to maintain the appearance and longevity of your lash extensions.
• For any concerns regarding your lashes, please get in touch as soon as possible.
• Messages will be answered during regular business hours.
• Abusive, disrespectful, or inappropriate behaviour may result in refusal of future appointments.